English FAQ

Infomedics will never send you a first reminder or second reminder (with added costs), without sending you an original invoice by e-mail or post first.



Digital invoice by e-mail

If you receive your invoices by e-mail, the original invoice may have ended up in your spam folder. Tip: add the e-mail address rekening@infomedics.nl to your list of safe senders. The next invoice will arrive in your regular inbox.

Paper invoice by post

If you receive your invoices by post, we recommend that you download the PostNL app. In this app you can see which items are on their way to you. Unfortunately, Infomedics cannot see why you have not received an invoice, because there is no tracking system on letters. If you have any questions or comments about postal delivery, please contact PostNL. 

Infomedics sends out invoices on behalf of Dutch healthcare providers. If you receive an invoice, please transfer the amount to NL34 ABNA 0243 2400 58 in the name of Infomedics B.V. Do not forget to mention the 14-digit payment reference ("Betalingskenmerk"). 

If you have any questions about your invoice, please call us at 036 - 20 31 900. Our customer support colleagues are happy to help you out. 

Pay safely and securely with iDEAL
There are 3 ways to pay your invoice with iDEAL:

• Click on the blue button in the e-mail that states “Bekijk en betaal rekening”.
• Enter the 14-digit payment reference (betalingskenmerk) on our homepage or in the box below.
• Scan the QR code on the paper invoice with your mobile phone or tablet (note: use your camera app and not your banking app).

Pay manually by bank transfer

Account number: NL34 ABNA 0243 2400 58

In the name of: Infomedics B.V.

BIC/SWIFT: ABNANL2A

Please include the 14-digit payment reference (betalingskenmerk) with your payment. You can find the payment reference in the top left corner of your invoice.

If you have multiple invoices, please transfer each amount separately. This way we will be able to process your payments properly.

Unfortunately, payment by creditcard is not possible. 

If you are unable to pay before the due date, you can request deferment of payment. Deferral is free of charge.

If you enter your 14-digit payment reference (betalingskenmerk) below, and click through the steps, you will reach a page that gives you the option for "Uitstel van betaling" (deferred payment).

If you are unable to pay the full amount of the invoice at once, it is possible to set up a payment plan. This is possible for invoices with a total amount of € 30,- or more. 

• Invoices with an amount lower than € 100,- can be paid in a maximum of 3 installments. 
• Invoices with an amount exceeding €100,- can be paid in a maximum of 5 installments.

If you enter your 14-digit payment reference (betalingskenmerk) below and click through the steps, you will reach a page that gives you the option for "Uitstel van betaling" (deferred payment) or "Betalingsregeling" (payment plan).

If Infomedics sent you an invoice, it can be for 3 of the following reasons:

• Your health care insurer did not cover any of your treatments.
• Your health care insurer covered only part of your treatments.
• We did not forward your invoice to your health care insurer as part of our agreement with your health care provider. In this case, your health care provider ordered us to send the invoice directly to you. Please submit your invoice to your health insurance company for possible reimbursement.

Infomedics does not have access to your insurance package. Please contact your health care insurer for more information about why your treatment was not (fully) covered.

If you have the 14-digit payment reference (betalingskenmerk) and you have received your previous invoices by e-mail, then you can download your invoice again by using the payment checker below. 

If you no longer have the payment reference or if you have received your previous invoices by post, then you can request a copy through our digital assistant Ella. Please click the button below and then use the Translate option to continue in your preferred language.

Infomedics uses the telephone number and email address that we have received from your healthcare provider to e-mail your invoices to you. If you would like to change your email address or mobile phone number, please contact your healthcare provider. Infomedics does not keep a separate record of your personal data.

Infomedics does not keep a record of your personal data. Please contact your health care provider and notify them that your address has changed. They will ensure that your future invoices are sent to the correct address.

You have 30 days to pay the original invoice. If we do not receive the amount before the due date, you will receive a reminder.

In some cases, it is possible that the reminder was already sent out when you made the payment. It takes approximately 3 business days to process your payment.

If you would like to know whether your payment has been processed, then please enter the 14-digit payment reference (betalingskenmerk) in the invoice checker below.

If the invoice checker states that your invoice has not been paid, you can contact us through our digital assistent Ella.

Payment plan

Did you receive a reminder while you had an ongoing payment plan? Then your payment plan was automatically stopped. This happens when we do not receive a payment before the due date.

The CMIB is a collection agency. You have received a letter because we did not receive any payment after we sent you a second payment reminder.

Invoice from Infomedics

The expiration date is 30 days after the invoice was delivered to you. If we do not receive the full payment within 30 days, we will send a reminder, in which you are requested to pay the outstanding amount within 15 days. If we do not receive a full payment within 15 days, we will send out a final reminder with collection costs.

Invoice forwarded to CMIB

If Infomedics does not receive a full payment after the last reminder, the invoice will be forwarded to the Central Medical Collection Agency (Centraal Medisch Incassobureau or CMIB). If you have received a letter from the CMIB, Infomedics can no longer help you. Please contact the CMIB as soon as possible on 036-3100899.

You will receive a warrant from a bailiff if Infomedics and the CMIB did not receive a complete payment.

Invoice from Infomedics

The expiration date is 30 days after the invoice was delivered to you. If we do not receive the full payment within 30 days, we will send a reminder, in which you are requested to pay the outstanding amount within 15 days. If we do not receive a full payment within 15 days, we will send out a final reminder with collection costs.

Invoice forwarded to CMIB

If Infomedics does not receive a full payment after the last reminder, the invoice will be forwarded to the Central Medical Collection Agency (CMIB). If you have received a letter from the CMIB, Infomedics can no longer help you. Contact the CMIB as soon as possible on 036-3100899.

Invoice forwarded to bailiff

If you have received a letter from the bailiff, Infomedics and the CMIB can no longer help you. Please contact the bailiff as soon as possible.

Contact details Bailiff Yards

info@yardsalmere.nl

036-549 33 00

Contact details bailiff Bosveld

info@bosveld.nl

033-470 00 00

The text message with the verifcation code to download your invoice is always sent to the mobile phone number that your health care provider has shared with Infomedics.

If the number is not (or no longer) correct, please contact your health care provider. They can change the phone number for you.

Infomedics works for thousands of health care providers in the Netherlands. Infomedics provides administrative and billing services to health care providers such as dentists, dental hygienists and physiotherapists. Our services reduce their administrative load, giving them more time to focus on providing healthcare.

Infomedics sends out invoices for treatment by your healthcare provider. In most cases, we can submit your invoice to your health care insurer before sending the invoice to you. We are here to help you understand and pay for your invoice.

How to file a complaint depends on what your complaint is about.

Complaint about your treatment or its costs

Unfortunately, Infomedics cannot answer questions and complains about your treatment, the associated costs or the materials that were used. However, in most cases, we can file an objection to the healthcare provider. You can file your complaint through our digital assistent Ella by using the button below.

Please note: some healthcare providers do not permit us to submit an objection. In that case, we will contact you.

Complaint about Infomedics

We always strive to provide you with the best service. If you are not satisfied with our service, please contact us through our digital assistent Ella. 

We take your feedback seriously and will respond within three business days.